Order Cancellation and Refund Policy

In case replacement is not possible, we will refund the said amount within 5 - 7 working days.

Delayed delivery of the product in case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 5-7 working days. (CP PLUS is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).

A customer is also eligible for refund and cancellation in case of wrong product delivered.

In case of Damaged / Part Missing shipment, CP PLUS will arrange for a reverse pick-up. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. If a replacement is demanded from the customer by CP PLUS, CP Plus will cancel all the previous invoicing / billing / logistic details and issue a fresh one to the customer.

To return a product to CP PLUS, please follow these steps:

You can return products purchased from CP PLUS within the specified return/exchange period 15 days, except for our non-returnable products and high-value products which can only be returned for limited number of days:

  • Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the Product ready for pick up or ship it to us basis on the return mode;
  • We offer pick-up facility in selected locations basis our courier serviceability;
  • If reverse pick-up option is not available at your location you can self-ship the product to us.

Pick-up: If you select to schedule a pick-up, please place the Product in a packet and the Product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. The logistic Partner may initially examine the Product at the time of pickup and a further quality check of the Product will be conducted at our Returns Desk.

We will send you a confirmation email or text message as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on the App/Website/M-site.


To exchange Products purchased from CP PLUS, please follow below-mentioned steps:

  • You can create exchange for Products purchased from CP PLUS within the specified return/exchange period (check Products details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference,
  • Place the Product in a packet but do not seal it. Please ensure the Product is unused, and with all the tags intact,
  • Hand over the original Product to our delivery staff and you will then receive the exchange Product from us. Please ensure that you have the original Product available with you at the same address which has been selected for delivery of the exchange Product,
  • At any time, you can track the status of your exchange requests under “My Orders” of the App/Website/M-site.