At CP PLUS, customer satisfaction is our utmost importance. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state.

However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please raise a Query or Complaint in your order section from the CP PLUS website with a picture attached. Our customer service representative will guide you through the process and your Products will be returned or replaced as the case may be subsequently.

Pick-up: In most locations, we offer a free pick-up service. You will see a pick-up option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick-up, we will initiate a refund within the specified return/exchange period (i.e., 5-7 working days) for the return amount into the refund mode selected at the time of initiating the return request. This refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the product for the reason of a mismatch of the Product or receipt of a defective product, you will be provided with a replacement of the Product, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange a product, our delivery representative will deliver the new product to you and simultaneously pick up the original product from you.

Please note that we offer you an option to exchange Products purchased by you on CP PLUS for the same Product or different product of the same value/functions or for any other product of the same or different value/functions from CP PLUS within the specified exchange period subject to your address being serviceable for an exchange

The following EXCEPTIONS and RULES apply to this Policy:

  • All products to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g., Camera must be packed in the original Camera box along with original invoice copy).
  • It is mandatory to make a video while unboxing the product so that you can use or share the same with us at the time of placing a request for return of any product.
  • Under Exchange Policy:
  • If you choose to exchange the product purchased by you on CP PLUS within the specified exchange period for the same Product or different Product you will be provided with a replacement of the Product, free of cost;
  • If you choose to exchange Product purchased by you on CP PLUS for any other Product of the same or different value from CP PLUS, in such case, if exchanged product is of the higher value of purchased price, differences in amount will be charged toyou. ;
  • Net amount paid by you (excluding instant cashback/discount) to purchase original Product will be considered to calculate difference in amount of original and exchanged product which will be payable by you or refundable by CP PLUS as the case may be, for an exchange;
  • Applicable refund for exchange will be trigger post successful pick of original Product from you;
  • Exchanges are only allowed for pin codes that are serviceable for an exchange.
  • Product of higher value cannot be exchanged for multiple Products of lower value aggregating to the total higher value of original product and you are allowed to select single Product for exchange of Original Product. While a customer can exchange multiple products at a time by initiating separate exchange requests for each of the Products.
  • Non- returnable products/categories cannot be exchanged.
  • Website Charges and Convenience Fees are not applicable to exchanged orders.
  • CP PLUS shall reserve the right to restrict the exchange of the Products purchased on CP PLUS if the customer in any way breaches or misuse this policy, as determined in CP PLUS’s sole discretion. In case you have purchased a Product that has a free gift/offer/accessories associated with it and you wish to return the main Product, then you will have to return the free product as well.
  • CP PLUS will not be liable for the Products returned by mistake. In circumstances where an extra or a different Product is returned by mistake, CP PLUS would not be accountable for misplacement or replacement of the Product and is not responsible for its delivery back to the User.

All returned Product must be accompanied by a copy of the original receipt/invoice and should be in a saleable condition. The Products will be picked up within 5-7 working days from when we process the request. The new Products will be shipped to you within 5 working days after the original order has been picked up and received in Warehouse. The replacement will be shipped post validation of the reason for the return. In case the product is in a tradeable condition, we will issue a replacement. If the product is not in a tradeable condition, we will issue a store credit or store coupon or initiate the refund process. The criteria to assess tradability lies at the sole discretion of CP PLUS.

Please note that we cannot offer exchanges or returns on any discounted, used, or promotional Products. Any free or promotional Products delivered with ordered Product(s) also needs to be returned.

Refund & Cancellation:

In case replacement is not possible, we will refund the said amount within 5 - 7 working days.

Delayed delivery of the product in case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 5-7 working days. (CP PLUS is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).

A customer is also eligible for refund and cancellation in case of wrong product delivered.

In case of Damaged / Part Missing shipment, CP PLUS will arrange for a reverse pick-up. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. If a replacement is demanded from the customer by CP PLUS, CP Plus will cancel all the previous invoicing / billing / logistic details and issue a fresh one to the customer.

To return a product to CP PLUS, please follow these steps:

You can return products purchased from CP PLUS within the specified return/exchange period 15 days, except for our non-returnable products and high-value products which can only be returned for limited number of days:

  • Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the Product ready for pick up or ship it to us basis on the return mode;
  • We offer pick-up facility in selected locations basis our courier serviceability;
  • If reverse pick-up option is not available at your location you can self-ship the product to us.

Pick-up: If you select to schedule a pick-up, please place the Product in a packet and the Product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. The logistic Partner may initially examine the Product at the time of pickup and a further quality check of the Product will be conducted at our Returns Desk.

We will send you a confirmation email or text message as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on the App/Website/M-site.


To exchange Products purchased from CP PLUS, please follow below-mentioned steps:

  • You can create exchange for Products purchased from CP PLUS within the specified return/exchange period (check Products details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference,
  • Place the Product in a packet but do not seal it. Please ensure the Product is unused, and with all the tags intact,
  • Hand over the original Product to our delivery staff and you will then receive the exchange Product from us. Please ensure that you have the original Product available with you at the same address which has been selected for delivery of the exchange Product,
  • At any time, you can track the status of your exchange requests under “My Orders” of the App/Website/M-site.